CallBob is a technological R&D project that aims to develop, and technologically validate, a product concept targeted at small to medium businesses. This product intends to aid customer service in small businesses, ranging from hairdressers’ salons to small medical clinics, through a conversational bot interface which can schedule appointments or enlighten any customer doubts, by automatically answering incoming phone calls. Business owners will be able to easily customize their bot, through a friendly an intuitive user interface.
DigiMedia contributes with UX/Usability Design and Evaluation activities, supported by co-design techniques applied with a representative intentional sample of CallBob’s final users. DigiMedia researchers will develop the initial business support communication narratives, aiming for a friendly and intuitive conversation experience for the final user (the business’ clients). An intuitive interaction model will also be designed and evaluated for the bot customization platform, taking into account a final user with medium to low digital literacy.
As an output, CallBob will deliver the dialogue narratives characterized by Intents and Entities (communication intentions and its characteristics) along with 2 papers in scientific journals and/or international conferences.
DeCA, University of Aveiro
Campus Universitário de Santiago
3810-193, Aveiro, Portugal
